Below are frequently asked questions and answers about customizing wooden garden games.
We offer a variety of customization options including game size, wood type, color, finish, and branding with your logo. We can also work with you to develop unique designs tailored to your specifications.
The minimum order quantity varies depending on the specific product and customization details. However, we offer flexible MOQs starting as low as 500 units for some items. Please contact us for detailed information based on your needs.
Production times can vary, but typically, a custom order will take between 4-8 weeks to complete once the design is finalized and the order is placed. This timeframe includes manufacturing and quality checks.
Yes, we can provide a sample for your approval before moving forward with a large-scale production. Sample costs and shipping fees apply, which can be discussed during the consultation.
Customization costs depend on the complexity and specifics of the design. We will provide a detailed quote once we have all the information about your customization requirements.
Absolutely. We use non-toxic, water-based paints and finishes that are safe for both the environment and end-users.
Our products are certified to meet various international safety and quality standards, including EN71 for the European market and ASTM for the North American market.
Yes, we offer full packaging design services to ensure your product stands out on the shelf and is well-protected during shipping.
The process typically involves initial consultation, design finalization, sample approval, production, quality control checks, and shipment. Our team guides you through each step to ensure a seamless experience.
We ship products worldwide using various carriers. Shipping costs are based on the order size, weight, and destination. We work with you to find the most cost-effective shipping solution.
Changes can be requested within a specific timeframe after the order placement, usually before the production starts. Once production has begun, changes may be limited or subject to additional charges.
Our wooden garden games are designed to be low-maintenance. We recommend storing them in a dry place when not in use and wiping them with a damp cloth to clean.
We stand behind the quality of our products. If you receive a defective item, please contact us immediately, and we will arrange for a replacement or refund according to our warranty policies.
Yes, we welcome potential partners to visit our facility. Please contact us to schedule a visit and see our manufacturing process firsthand.
We do offer drop shipping for certain products and order sizes. Please discuss your requirements with our sales team to determine if this is a feasible option for your order.
Most of our garden games are suitable for a wide range of ages. We provide age recommendations and safety information with all our products.
We source our wood from suppliers certified in sustainable practices, and we continually work to reduce waste and recycle materials in our production processes.
Our payment terms typically require a deposit to begin production with the balance due upon completion. We accept various forms of payment, which can be discussed in detail when finalizing your order.
Yes, we offer a warranty that covers any manufacturing defects. The length and terms of the warranty can be provided upon request.
Once your order is shipped, we will provide you with a tracking number and shipping details so you can monitor its progress.
Kangjie brings play to life with our bespoke wooden garden games crafted for those who cherish quality and durability.
No matter what style of garden game we can make. We have a professional design team who can provide you with innovative designs.
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